Dear valued customers,
We would like to inform you about the upcoming porting freeze windows scheduled for later this year. During these periods, no porting activities will take place, and there may be delays in new DDI orders depending on carrier stock availability.
First Porting Freeze for the AMERICAS (US,CAN, BR, MX) and South Africa only:
- The freeze begins on Wednesday, November 25th
- Porting will resume on Monday, November 30th for the Americas only
- For South Africa, porting will resume on Wednesday, December 2nd
Second Porting Freeze - End of Year for all countries:
- The freeze begins on Friday, December 11th
- Porting will resume on Monday, January 4th
There are a couple of exceptions:
- In Singapore, the freeze begins earlier on Friday, December 1st
- In South Africa, porting will resume later on Monday, January 11th
We appreciate your understanding and cooperation during these periods. Please plan accordingly to ensure minimal disruption to your operations. If you have any questions or need further assistance, feel free to reach out to our support team.
Thank you for your continued support.

Starting from the first week of November, a new AI Communications Gateway app - under Agentic AI - to manage your AI Voice Agents will be released!
What does it mean?
- the Cloud Voice & Agentic Comms app will be renamed Cloud Voice only and keep all its existing features except the AI Management related ones,
- if you subscribed to the AI Communications Gateway services, you will find your Agents, Tools and Interactions logs in the new app,
- the user guides will be updated accordingly.

Please be advised that service provisioning (ordering & porting) may be affected during the scheduled maintenance window from 14 November, 08:00 UTC to 15 November, 16:00 UTC (09:00 CET on 14 November to 17:00 CET on 15 November). To minimize any disruption, we suggest postponing any activities until maintenance has been completed.

1985 A historical milestone...
NTT is privatized and the NTT "Dynamic Loop" is first unveiled. The corporate identity of constantly innovating and putting clients, people and society at the heart of the business is put in place. 

2024-2025 Present...
In the spirit of the season, we want to extend a heartfelt THANK YOU to those who have trusted along the way. We hope this holiday season brings you as much of joy as working with you has brought to us this year.

Season's Greetings from all of us at NTT.

A new self-serve Call forward feature is now available.

Microsoft have introduced a new automated user number status report for Operator Connect.

This enables us to automatically provision DDI with relevant call plan for the below 2 scenarios:

How this works (for assigned users):

1. DDI is assigned to a user via Teams Admin Center.
2. Number assignment status report is generated by Microsoft’s Operator Connect automation.
3. If an “Unassign” plan was previously provisioned for a given DDI, NTT DATA will automatically apply the most affordable call plan from the customer’s contract.
4. The updated number call plan will be reflected in the NTT DATA Cloud Voice App every 36 hours*.

How this works (for unassigned users):

1. DDI is unassigned via Teams Admin Center (i.e., user leaves the organization).
2. Number assignment status report is generated by Microsoft’s Operator Connect automation.
3. NTT DATA will automatically apply the “Unassigned call plan” to the DDI.
4. The updated number call plan will be reflected in the NTT DATA Cloud Voice App every 36 hours*.

*Automatic number synchronization will be enhanced once the implementation of this new feature is confirmed as stable.

A new release was published on July 13th 2024.

• Introduce the Porting Status and Porting Date (Firm Order Commitment - FOC Date) in the Cloud Voice Preview APIs
  This allows our partners using APIs to display the porting status and date in their applications
  API User guide

A new release was published on February 10th 2024.

Updates:

• Add the area code requirement for Canada and Japan numbers ordering
• Other technical improvements and minor bug fixing

We are pleased to announce a new release published on October 07th, 2023.

The main new features are:

• Cost code & Calling Plan Bulk upload activity
  When using the feature cost code and calling plan bulk update a new log is created and visible in the activity section.
  The activity is now in a more readable format.
  
  
  
  
• Other
  • Bug fixing

We are pleased to announce a new release published on September 09th 2023.

The main new features are:

• Calling plan bulk update using Excel export/import
  This provides the ability to update calling plans and cost codes using the bulk update feature that was dedicated to cost codes only before.
  
  
  
  
  
• Other
  • Implemented the way to handle different document templates for a single country based on Number Type for porting
  • Same Microsoft Tenant can be used by multiple Billing Accountss for a single Customer
  • Other bug fixing