Please be advised that service provisioning (ordering & porting) may be affected during the scheduled maintenance window from 20 November, 08:00 UTC to 21 November, 18:00 UTC (09:00 CET on  20 November to 19:00 CET on 21 November). To minimize any disruption, we suggest postponing any activities until maintenance has been completed.

Please be advised that service provisioning (ordering & porting) may be affected during the scheduled maintenance window from 14 November, 08:00 UTC to 15 November, 16:00 UTC (09:00 CET on 14 November to 17:00 CET on 15 November). To minimize any disruption, we suggest postponing any activities until maintenance has been completed.

Dear valued customer,

We are happy to inform you that new features are available into your Cloud Voice application.

Smarter porting time-zone visibility
Cloud Voice now shows the porting time zone alongside your local time when scheduling a port.
Your local time is automatically calculated based on your browser settings.
No more manual time-zone conversions when choosing your porting window.
Available porting windows continue to follow the configured rules for each country.

Improved Billed Transaction Reporting

We’ve enhanced the Billed Transaction reporting experience in the Cloud Voice App to make it easier to find reports and reconcile them with your invoices.

What’s changed

• Report selection is now based on available invoice months and invoice references, rather than displaying months where no invoice data is available.
• Billed Transaction reports are now named using relevant billing information, including the Billing Account reference, invoice month and invoice reference.
• Reports are easier to search and identify within the reporting interface.

Benefit to you

These improvements make it quicker and easier to locate the correct Billed Transaction report and match reported charges to the corresponding invoice.

The changes are now available in production.

Dear valued customers,
We would like to inform you about the upcoming porting freeze windows scheduled for later this year. During these periods, no porting activities will take place, and there may be delays in new DDI orders depending on carrier stock availability.
First Porting Freeze for the AMERICAS (US,CAN, BR, MX) and South Africa only:
- The freeze begins on Wednesday, November 25th
- Porting will resume on Monday, November 30th for the Americas only
- For South Africa, porting will resume on Wednesday, December 2nd
Second Porting Freeze - End of Year for all countries:
- The freeze begins on Friday, December 11th
- Porting will resume on Monday, January 4th
There are a couple of exceptions:
- In Singapore, the freeze begins earlier on Friday, December 1st
- In South Africa, porting will resume later on Monday, January 11th
We appreciate your understanding and cooperation during these periods. Please plan accordingly to ensure minimal disruption to your operations. If you have any questions or need further assistance, feel free to reach out to our support team.
Thank you for your continued support.

Starting from the November 9th, a new AI Communications Gateway app - under Agentic AI - to manage your AI Voice Agents will be released!
What does it mean?
- the Cloud Voice & Agentic Comms app will be renamed Cloud Voice only and keep all its existing features except the AI Management related ones,
- if you subscribed to the AI Communications Gateway services, you will find your Agents, Tools and Interactions logs in the new app,
- the user guides will be updated accordingly.

1985 A historical milestone...
NTT is privatized and the NTT "Dynamic Loop" is first unveiled. The corporate identity of constantly innovating and putting clients, people and society at the heart of the business is put in place. 

2024-2025 Present...
In the spirit of the season, we want to extend a heartfelt THANK YOU to those who have trusted along the way. We hope this holiday season brings you as much of joy as working with you has brought to us this year.

Season's Greetings from all of us at NTT.

A new self-serve Call forward feature is now available.

Microsoft have introduced a new automated user number status report for Operator Connect.

This enables us to automatically provision DDI with relevant call plan for the below 2 scenarios:

How this works (for assigned users):

1. DDI is assigned to a user via Teams Admin Center.
2. Number assignment status report is generated by Microsoft’s Operator Connect automation.
3. If an “Unassign” plan was previously provisioned for a given DDI, NTT DATA will automatically apply the most affordable call plan from the customer’s contract.
4. The updated number call plan will be reflected in the NTT DATA Cloud Voice App every 36 hours*.

How this works (for unassigned users):

1. DDI is unassigned via Teams Admin Center (i.e., user leaves the organization).
2. Number assignment status report is generated by Microsoft’s Operator Connect automation.
3. NTT DATA will automatically apply the “Unassigned call plan” to the DDI.
4. The updated number call plan will be reflected in the NTT DATA Cloud Voice App every 36 hours*.

*Automatic number synchronization will be enhanced once the implementation of this new feature is confirmed as stable.

A new release was published on July 13th 2024.

• Introduce the Porting Status and Porting Date (Firm Order Commitment - FOC Date) in the Cloud Voice Preview APIs
  This allows our partners using APIs to display the porting status and date in their applications
  API User guide

A new release was published on February 10th 2024.

Updates:

• Add the area code requirement for Canada and Japan numbers ordering
• Other technical improvements and minor bug fixing