Dear valued customer,

We are happy to inform you that new features are available into your Cloud Voice application.

Smarter porting time-zone visibility
Cloud Voice now shows the porting time zone alongside your local time when scheduling a port.
Your local time is automatically calculated based on your browser settings.
No more manual time-zone conversions when choosing your porting window.
Available porting windows continue to follow the configured rules for each country.

Improved Billed Transaction Reporting

We’ve enhanced the Billed Transaction reporting experience in the Cloud Voice App to make it easier to find reports and reconcile them with your invoices.

What’s changed

• Report selection is now based on available invoice months and invoice references, rather than displaying months where no invoice data is available.
• Billed Transaction reports are now named using relevant billing information, including the Billing Account reference, invoice month and invoice reference.
• Reports are easier to search and identify within the reporting interface.

Benefit to you

These improvements make it quicker and easier to locate the correct Billed Transaction report and match reported charges to the corresponding invoice.

The changes are now available in production.

Starting from the November 9th, a new AI Communications Gateway app - under Agentic AI - to manage your AI Voice Agents will be released!
What does it mean?
- the Cloud Voice & Agentic Comms app will be renamed Cloud Voice only and keep all its existing features except the AI Management related ones,
- if you subscribed to the AI Communications Gateway services, you will find your Agents, Tools and Interactions logs in the new app,
- the user guides will be updated accordingly.

A new self-serve Call forward feature is now available.

Microsoft have introduced a new automated user number status report for Operator Connect.

This enables us to automatically provision DDI with relevant call plan for the below 2 scenarios:

How this works (for assigned users):

1. DDI is assigned to a user via Teams Admin Center.
2. Number assignment status report is generated by Microsoft’s Operator Connect automation.
3. If an “Unassign” plan was previously provisioned for a given DDI, NTT DATA will automatically apply the most affordable call plan from the customer’s contract.
4. The updated number call plan will be reflected in the NTT DATA Cloud Voice App every 36 hours*.

How this works (for unassigned users):

1. DDI is unassigned via Teams Admin Center (i.e., user leaves the organization).
2. Number assignment status report is generated by Microsoft’s Operator Connect automation.
3. NTT DATA will automatically apply the “Unassigned call plan” to the DDI.
4. The updated number call plan will be reflected in the NTT DATA Cloud Voice App every 36 hours*.

*Automatic number synchronization will be enhanced once the implementation of this new feature is confirmed as stable.

A new release was published on July 13th 2024.

• Introduce the Porting Status and Porting Date (Firm Order Commitment - FOC Date) in the Cloud Voice Preview APIs
  This allows our partners using APIs to display the porting status and date in their applications
  API User guide

A new release was published on February 10th 2024.

Updates:

• Add the area code requirement for Canada and Japan numbers ordering
• Other technical improvements and minor bug fixing

We are pleased to announce a new release published on October 07th, 2023.

The main new features are:

• Cost code & Calling Plan Bulk upload activity
  When using the feature cost code and calling plan bulk update a new log is created and visible in the activity section.
  The activity is now in a more readable format.
  
  
  
  
• Other
  • Bug fixing

We are pleased to announce a new release published on September 09th 2023.

The main new features are:

• Calling plan bulk update using Excel export/import
  This provides the ability to update calling plans and cost codes using the bulk update feature that was dedicated to cost codes only before.
  
  
  
  
  
• Other
  • Implemented the way to handle different document templates for a single country based on Number Type for porting
  • Same Microsoft Tenant can be used by multiple Billing Accountss for a single Customer
  • Other bug fixing

We are pleased to announce a new release published on August 12th 2023.

The main new features are:

• Support system migration
  Due to support system migration, some disturbances have occurred in the past days.
  The orders created pre-migration and post-migration are all visible now.
  High priority is given to continue improving this user interface experience.
  
  
   

• Other
  • Porting Management: introducing new API endpoint for Porting Constrain for all countries
  • Porting Management: validate during port request using new endpoint
  • Ordering and porting for Japan: area code become mandatory and tooltip is updated
  • Ordering and porting for  USA and Canada: CNAME tooltip updated
  • Other bug fixing
     
    
    

We are pleased to announce a new release published on June 24th 2023.

• New Cloud Voice APIs
  New Cloud Voice APIs are available for Billing Account and Subscription management. This allows to create, add, change or remove items from a subscription for example.
  Contact your Account Manager to get API access.
  
  
• Cost codes
  Up to 1500 values per cost code are now possible (500 before)
  
  
• The Cloud Voice Application is now called “Cloud Voice” in the list of Apps and Services of the NTT Services Portal.
  
  
• Cloud Voice App menu keeps open initially when coming from the main Services Portal