We are pleased to announce a new release published on August 12th 2023.

The main new features are:

• Support system migration
  Due to support system migration, some disturbances have occurred in the past days.
  The orders created pre-migration and post-migration are all visible now.
  High priority is given to continue improving this user interface experience.
  
  
  
   

• Other
  • Porting Management: introducing new API endpoint for Porting Constrain for all countries
  • Porting Management: validate during port request using new endpoint
  • Ordering and porting for Japan: area code become mandatory and tooltip is updated
  • Ordering and porting for  USA and Canada: CNAME tooltip updated
  • Other bug fixing
     
    
    

We are pleased to announce a new release published on June 24th 2023.

• New Cloud Voice APIs
  New Cloud Voice APIs are available for Billing Account and Subscription management. This allows to create, add, change or remove items from a subscription for example.
  Contact your Account Manager to get API access.
  
  
• Cost codes
  Up to 1500 values per cost code are now possible (500 before)
  
  
• The Cloud Voice Application is now called “Cloud Voice” in the list of Apps and Services of the NTT Services Portal.
  
  
• Cloud Voice App menu keeps open initially when coming from the main Services Portal

We are pleased to announce a new release published on May 13th 2023.

The main new features are:

• Porting Time selection
  You can now only select porting time according to the country specific constraints (minimum duration requirements, business hours).
  
  
• Application Name differentiation between Microsoft Teams Direct Routing and Operator Connect
  For customers who are having both Teams Direct Routing and Operator Connect, the numbers' list now shows both options.

We are pleased to announce a new release published on April 8th 2023.

The main new features are:

• Portal access
  Your Cloud Communications admin portal becomes an application of our NTT Ltd. Services Portal.
  When coming from the url portal.arkadin.com you are now automatically redirected to portal.global.ntt
  
  
• Wherever the site/location is displayed, the full address is now also displayed
• Wherever the destination group is displayed, a description is now also displayed
• Service numbers can be ordered per 1 unit except for Singapore (per 10 units)
• Other smaller improvements and bug fixes
  

We are pleased to announce a new release published on March 11th 2023.

The main new features are:

• Cloud Communications Application becomes Cloud Voice Application
  The Cloud Communications Application now exclusively available from NTT Ltd. Services Portal has been renamed Cloud Voice.
  During few month and to avoid Customer misunderstanding the suffix “(ex-Cloud Communications)” is added.

• Application Menu updates
  The left, top and right menus/panels, are now using the Services Portal styling and aligns with its Theme (dark or light).
  Application Menu items have been renamed to be aligned with the application new name.

• Global/Local user accounts
  The Billing Account setup that you use to manage in the Cloud Communication application can now be managed from the Access Management application of the Services Portal.
  
  
  
  
  
• Number ordering minimum quantity
  For most of European and Asian countries a minimum quantity of 10 consecutive numbers was mandatory when ordering numbers. With the exception of Germany, this requirement is not applicable anymore.
  
  
• Draft Order and Porting 
  When coming back to a draft order or porting request, the previous context is pulled so that the user will go to the latest step-1. This will avoid having to navigate form the initial step each time.

We are pleased to announce a new release published on February 11th 2023.

The main new features are:

• Portal access
  Your Cloud Communications admin portal becomes an application of our NTT Ltd. Services Portal.
  When coming from the url portal.arkadin.com you are now automatically redirected to portal.global.ntt
  
  
• User Management and Case Management
  As part of the integration mentioned above, user and case management are now features of the NTT Ltd. Services Portal.
  Those two features are now accessible from the top navigation panel (global header).
  
  
  User guide here
  
  
• Account Manager details
  We have removed the Account Manager details from the Cloud Communications' Application as it was not always accurate. We will look into having the information in the Services Portal.

As announced before we transitioned our Level 1 Support to our new NTT Integrated Services Center.

Please make sure that from now on you manage your tickets within Service Desk section accessible from the top banner menu as shown in the image below.

You need to login to the NTT Services Portal on https://portal.global.ntt

The Support section in the left hand menu is now removed.

We are pleased to announce a new release published on January 14th 2023.

The main new features are:

• Number Porting form update for USA and Canada
  We’ve added some required fields for porting numbers in USA and Canada to avoid back and forth.
• Display Theme alignment with Services Portal
  We can display the portal in two modes: dark and light. With this release, we ensure that theme are always aligned.
• Disable Support menu
  The Support option for case management in the Cloud Communications Application is now removed in the left hand menu for all customers.
  You can always raise incidents or service requests from the top navigation header the Services Portal.
  
  

Our NTT team wishes you and your family health, happiness and prosperity in 2023.

We are grateful for your continued confidence in us and we look forward to working with you in the years to come.

We are pleased to announce a new release published on December 15th 2022.

The main new features are:

• Packet Loss Ratio chart
  A new chart is now available in the Quality of Service Dashboard.
  Packet loss refers to the failure of packets to reach their destination on a network.
  Packet loss is most often a consequence of network congestion and usually caused by network equipment dropping, ignoring, misdelivering, or discarding packets.
  In this chart we provide the average Packet Loss Ratio per day. Average MOS and average NTT MOS degradation are also represented in the same chart.
  
  
  
  
  
• Portal access
  We have removed the login page access to the Cloud Communications portal.
  You are now asked to login via the NTT Services Portal.
  In January 2023, there will be an automated redirection.
  
  
• Other
  Bug fixes and minor changers