Dear valued customers,
We would like to inform you about the upcoming porting freeze windows scheduled for later this year. During these periods, no porting activities will take place, and there may be delays in new DDI orders depending on carrier stock availability.
First Porting Freeze for the AMERICAS (US,CAN, BR, MX) and South Africa only:
- The freeze begins on Wednesday, November 25th
- Porting will resume on Monday, November 30th for the Americas only
- For South Africa, porting will resume on Wednesday, December 2nd
Second Porting Freeze - End of Year for all countries:
- The freeze begins on Friday, December 11th
- Porting will resume on Monday, January 4th
There are a couple of exceptions:
- In Singapore, the freeze begins earlier on Friday, December 1st
- In South Africa, porting will resume later on Monday, January 11th
We appreciate your understanding and cooperation during these periods. Please plan accordingly to ensure minimal disruption to your operations. If you have any questions or need further assistance, feel free to reach out to our support team.
Thank you for your continued support.

As announced before we transitioned our Level 1 Support to our new NTT Integrated Services Center.

Please make sure that from now on you manage your tickets within Service Desk section accessible from the top banner menu as shown in the image below.

You need to login to the NTT Services Portal on https://portal.global.ntt

The Support section in the left hand menu is now removed.

As announced by email or through your account manager, we transitioned our Level 1 Support to our new NTT Integrated Services Center.

Please make sure that from now on you manage your tickets within Service Desk section accessible from the top banner menu as shown in the image below.

The Support section in the left hand menu is now read only and will be removed in the coming months.