We are pleased to announce a new release published on February 11th 2023.

The main new features are:

• Portal access
  Your Cloud Communications admin portal becomes an application of our NTT Ltd. Services Portal.
  When coming from the url portal.arkadin.com you are now automatically redirected to portal.global.ntt
  
  
• User Management and Case Management
  As part of the integration mentioned above, user and case management are now features of the NTT Ltd. Services Portal.
  Those two features are now accessible from the top navigation panel (global header).
  
  
  User guide here
  
  
• Account Manager details
  We have removed the Account Manager details from the Cloud Communications' Application as it was not always accurate. We will look into having the information in the Services Portal.

As announced before we transitioned our Level 1 Support to our new NTT Integrated Services Center.

Please make sure that from now on you manage your tickets within Service Desk section accessible from the top banner menu as shown in the image below.

You need to login to the NTT Services Portal on https://portal.global.ntt

The Support section in the left hand menu is now removed.

We are pleased to announce a new release published on January 14th 2023.

The main new features are:

• Number Porting form update for USA and Canada
  We’ve added some required fields for porting numbers in USA and Canada to avoid back and forth.
• Display Theme alignment with Services Portal
  We can display the portal in two modes: dark and light. With this release, we ensure that theme are always aligned.
• Disable Support menu
  The Support option for case management in the Cloud Communications Application is now removed in the left hand menu for all customers.
  You can always raise incidents or service requests from the top navigation header the Services Portal.
  
  

Our NTT team wishes you and your family health, happiness and prosperity in 2023.

We are grateful for your continued confidence in us and we look forward to working with you in the years to come.

We are pleased to announce a new release published on December 15th 2022.

The main new features are:

• Packet Loss Ratio chart
  A new chart is now available in the Quality of Service Dashboard.
  Packet loss refers to the failure of packets to reach their destination on a network.
  Packet loss is most often a consequence of network congestion and usually caused by network equipment dropping, ignoring, misdelivering, or discarding packets.
  In this chart we provide the average Packet Loss Ratio per day. Average MOS and average NTT MOS degradation are also represented in the same chart.
  
  
  
  
  
• Portal access
  We have removed the login page access to the Cloud Communications portal.
  You are now asked to login via the NTT Services Portal.
  In January 2023, there will be an automated redirection.
  
  
• Other
  Bug fixes and minor changers
  

We are pleased to announce a new release published on November 12th 2022.

The main new features are:

• Location deletion
  Existing locations without numbers can now be deleted.
• Other
  Some bug fixes

We are pleased to announce a new release published on October 15th 2022.

The main new features are:

• Portal login page
  The portal access evolves.
  Further on, you will access the on line management of your Voice Services through NTT Services Portal. From there, you can navigate to Cloud Communication's application but also submit, search and follow tickets.
  
  For the next two months, you'll have the choice to login from both side.
  In December 2022, only the Services Portal will be used. Make sure you can login and you update your bookmarks.
  
  
  
  
  
• Location creation
  It’s now possible to create new location from location section. Site are created real time.

• MOS chart update
  • Average MOS and NTT MOS Degradation are now displayed in the same chart
  • Call quantities per MOS category is also displayed in another Y axe
    
    
    
    
    
• Calling plan bulk update
  Improve the experience when numbers from multiple Billing Accounts are selected.
  
  
• Removing the support chatbot while some knowledge base is being improved
  
  

We are pleased to announce a new release published on August 13th 2022.

The main new feature is:

Calling Plan bulk update

From the Number section, it is now possible to update in bulk the calling plan associated to some numbers (up to 1000 for a single billing account).

• Navigate to the Number section
• Filter a specific Billing Account
• Select numbers
• Click “Bulk Action”
• Click “Update calling plan”
• Select calling plan to apply per country
• Save

A change request will be performed in the next few minutes and you’ll get notified when done.

Support Chatbot

The multi-language support chat is now available across all portal pages (Services portal and Cloud Communication Application)

Services Portal ticketing application 

The ticketing application in the Support section of the Services portal (top global menu) has been updated. The user interface is more up to date and user friendly.

As announced by email or through your account manager, we transitioned our Level 1 Support to our new NTT Integrated Services Center.

Please make sure that from now on you manage your tickets within Service Desk section accessible from the top banner menu as shown in the image below.

The Support section in the left hand menu is now read only and will be removed in the coming months.

We are pleased to announce a new release published on July 23rd 2022.

The main features are:

• Global navigation header
  The Services Portal Global Navigation header is now always on when connecting from the NTT Ltd. Portal.
  Benefits:
  - Cloud Communications Application is better integrated within the NTT Ltd. Portal
  - Always on navigation between Services Portal and the different Apps/Services
  - User guide is always accessible
  
  
  
  
  
• Service Portal Feedback form 
  New Feedback form is now enabled. You can provide your feedback from any portal page.
  
  
  
  
  
  
• Other navigation changes  
  - The Announcements and Account Managers details are now embedded on the homepage
  - The Notifications and Guiding tour restart features are accessible from the left hand application menu