We are pleased to announce a new release published on February 26th 2022.

The main feature is:

• Service Support Chatbot
  Alex, the Support Chatbot, is now enabled in the portal.
  Alex is there to answer any queries related to our Services.
  If by any means Alex cannot help, our NTT Global Support Teams are taking over.

NTT wishes you a very Happy New Year 2022!
We hope this year will bring you health, happiness and success.

We also hope you'll enjoy NTT Services during this year and later!
The 2022 first portal release has been published on January 8th.

The main features are:

• Ordering and Porting
  Ordering and Porting request can be done through a full new and smart process.
  This capability is now under the Cloud Voice Services section here.
  You'll be guided by the application and prompted for the required information.
  
  Watch this video for more details:
  
  
  
  
• NTT MOS Degradation
  The NTT MOS Degradation is now available in the call details grid. You can open this grid by clicking on Quality of Services charts.
  
  
  
  

We are pleased to announce a new release published on December 11th 2021.

• New Cloud Voice Quality fo Service chart KPI: Average Post Dial Delay
  This is time interval between the end of user or terminal equipment dialing and the reception of the appropriate network response.
  
  
  
  
  
  
• For users coming from NTT Ltd. Services portal
  When coming from the NTT Services Portal a back button is now available to facilitate the navigation.
  
  
  
  

We are pleased to announce a new release published on November 13th 2021.

• Support portal access
  You can now navigate to our Support Portal from the top right section icons.
  You'll find there some content related to the admin portal including the user guide.
  
  
  
  
  
• Credit notes
  Credit notes are now available in the Invoice section and in the Monthly Invoice History chart.
  
  
  
  
  

We are pleased to announce a new release published in on October 9th 2021.

• Voice Quality of Service
  Telephony Quality Dashboard is now available in the Analytics section.
  In this release, it includes the MOS (Mean Opinion Score) and the Disconnect initiator charts.

You can drill down to each transactions from the charts.

• Feedback form
  You can now send your feedback directly from the portal.

We are pleased to announce a new release published in on September 11th 2021.

• My Account Manager

Your account manager details are now available and displayed with the portal.

• Case filters and export

The Incidents/Requests can be filtered and exported.

• Service level charts

Some filters were added to the Service Level charts. It is also possible to drill down into the case by clicking on a specific chart content.

We are pleased to announce the July 2021 release.

• NTT Cloud Communications API

  APIs are now documented and can be use to access the Admin portal data within client application.
  Contact us for more details.

• Top user numbers

  A Top ‘x’ user numbers in tabular form with basic search and sort is now available in the usage dashboard section.
  
  
  
  

• Cost code values – bulk upload

  This is the ability to edit/upload a list of cost code values in bulk with an import process.
  
  
  
  
  

We are pleased to announce the June 2021 release.

• Notification enhancement

  Notifications are now categorized and can be sorted, filtered and searched.
  
  
  

• Portal URL

  A new URL is now available to access the Admin portal:
  https://portal.arkadin.com
  This URL will slowly replace the existing one.