Microsoft have introduced a new automated user number status report for Operator Connect.

This enables us to automatically provision DDI with relevant call plan for the below 2 scenarios:

How this works (for assigned users):

1. DDI is assigned to a user via Teams Admin Center.
2. Number assignment status report is generated by Microsoft’s Operator Connect automation.
3. If an “Unassign” plan was previously provisioned for a given DDI, NTT DATA will automatically apply the most affordable call plan from the customer’s contract.
4. The updated number call plan will be reflected in the NTT DATA Cloud Voice App every 36 hours*.

How this works (for unassigned users):

1. DDI is unassigned via Teams Admin Center (i.e., user leaves the organization).
2. Number assignment status report is generated by Microsoft’s Operator Connect automation.
3. NTT DATA will automatically apply the “Unassigned call plan” to the DDI.
4. The updated number call plan will be reflected in the NTT DATA Cloud Voice App every 36 hours*.

*Automatic number synchronization will be enhanced once the implementation of this new feature is confirmed as stable.