We are pleased to announce a new release published on October 15th 2022.

The main new features are:

• Portal login page
  The portal access evolves.
  Further on, you will access the on line management of your Voice Services through NTT Services Portal. From there, you can navigate to Cloud Communication's application but also submit, search and follow tickets.
  
  For the next two months, you'll have the choice to login from both side.
  In December 2022, only the Services Portal will be used. Make sure you can login and you update your bookmarks.
  
  
  
  
  
• Location creation
  It’s now possible to create new location from location section. Site are created real time.

• MOS chart update
  • Average MOS and NTT MOS Degradation are now displayed in the same chart
  • Call quantities per MOS category is also displayed in another Y axe
    
    
    
    
    
• Calling plan bulk update
  Improve the experience when numbers from multiple Billing Accounts are selected.
  
  
• Removing the support chatbot while some knowledge base is being improved
  
  

We are pleased to announce a new release published on August 13th 2022.

The main new feature is:

Calling Plan bulk update

From the Number section, it is now possible to update in bulk the calling plan associated to some numbers (up to 1000 for a single billing account).

• Navigate to the Number section
• Filter a specific Billing Account
• Select numbers
• Click “Bulk Action”
• Click “Update calling plan”
• Select calling plan to apply per country
• Save

A change request will be performed in the next few minutes and you’ll get notified when done.

Support Chatbot

The multi-language support chat is now available across all portal pages (Services portal and Cloud Communication Application)

Services Portal ticketing application 

The ticketing application in the Support section of the Services portal (top global menu) has been updated. The user interface is more up to date and user friendly.

As announced by email or through your account manager, we transitioned our Level 1 Support to our new NTT Integrated Services Center.

Please make sure that from now on you manage your tickets within Service Desk section accessible from the top banner menu as shown in the image below.

The Support section in the left hand menu is now read only and will be removed in the coming months.

We are pleased to announce a new release published on July 23rd 2022.

The main features are:

• Global navigation header
  The Services Portal Global Navigation header is now always on when connecting from the NTT Ltd. Portal.
  Benefits:
  - Cloud Communications Application is better integrated within the NTT Ltd. Portal
  - Always on navigation between Services Portal and the different Apps/Services
  - User guide is always accessible
  
  
  
  
  
• Service Portal Feedback form 
  New Feedback form is now enabled. You can provide your feedback from any portal page.
  
  
  
  
  
  
• Other navigation changes  
  - The Announcements and Account Managers details are now embedded on the homepage
  - The Notifications and Guiding tour restart features are accessible from the left hand application menu

We are pleased to announce a new release published on June 11th 2022.

The main features are:

• New location request while ordering numbers
  You can now request a new location creation while ordering new numbers.
  
  
• Porting enhancements
  We have improved the number porting request wizard:
  - Manage bulk import of number ranges
  - Manage required legal documents per country
  
  
  

We are pleased to announce a new release published on February 26th 2022.

The main feature is:

• Service Support Chatbot
  Alex, the Support Chatbot, is now enabled in the portal.
  Alex is there to answer any queries related to our Services.
  If by any means Alex cannot help, our NTT Global Support Teams are taking over.

NTT wishes you a very Happy New Year 2022!
We hope this year will bring you health, happiness and success.

We also hope you'll enjoy NTT Services during this year and later!
The 2022 first portal release has been published on January 8th.

The main features are:

• Ordering and Porting
  Ordering and Porting request can be done through a full new and smart process.
  This capability is now under the Cloud Voice Services section here.
  You'll be guided by the application and prompted for the required information.
  
  Watch this video for more details:
  
  
  
  
• NTT MOS Degradation
  The NTT MOS Degradation is now available in the call details grid. You can open this grid by clicking on Quality of Services charts.
  
  
  
  

We are pleased to announce a new release published on December 11th 2021.

• New Cloud Voice Quality fo Service chart KPI: Average Post Dial Delay
  This is time interval between the end of user or terminal equipment dialing and the reception of the appropriate network response.
  
  
  
  
  
  
• For users coming from NTT Ltd. Services portal
  When coming from the NTT Services Portal a back button is now available to facilitate the navigation.