Announcements

2 years ago

April 2022 Release

We are pleased to announce a new release published on April 9th 2022.

The main feature are:

  • Ordering enhancement
    The number ordering wizard has been enhanced to provide a better user experience while requesting new numbers.
    This will also reduce the time to deliver numbers.
    4 steps:
    1. Numbers’ location selection (as per customers’ subscription)
    2. Numbers’ quantity, state and prefix (based on country requirements)
    3. Number settings (Billing Account, Destination, Calling Plan)
    4. Confirmation

  • Unassigned numbers' list
    Numbers without Calling plan are now listed in the same list as the numbers with calling plans.

  • Announcements - Push notifications
    In order to receive push notifications by email, you can now subscribe to our feed. Click on "Get the latest posts to your inbox!"(just under the search bar above)
Avatar of authorThibaut Saillant
2 years ago

February 2022 Release

We are pleased to announce a new release published on February 26th 2022.

The main feature is:

  • Service Support Chatbot
    Alex, the Support Chatbot, is now enabled in the portal.
    Alex is there to answer any queries related to our Services.
    If by any means Alex cannot help, our NTT Global Support Teams are taking over.



Avatar of authorThibaut Saillant
2 years ago

Happy New Year 2022!

NTT wishes you a very Happy New Year 2022!
We hope this year will bring you health, happiness and success.

We also hope you'll enjoy NTT Services during this year and later!
The 2022 first portal release has been published on January 8th.

The main features are:

  • Ordering and Porting
    Ordering and Porting request can be done through a full new and smart process.
    This capability is now under the Cloud Voice Services section here.
    You'll be guided by the application and prompted for the required information.

    Watch this video for more details:


  • NTT MOS Degradation
    The NTT MOS Degradation is now available in the call details grid. You can open this grid by clicking on Quality of Services charts.

Avatar of authorThibaut Saillant
2 years ago

December 2021 Release

We are pleased to announce a new release published on December 11th 2021.

  • New Cloud Voice Quality fo Service chart KPI: Average Post Dial Delay
    This is time interval between the end of user or terminal equipment dialing and the reception of the appropriate network response.



  • For users coming from NTT Ltd. Services portal
    When coming from the NTT Services Portal a back button is now available to facilitate the navigation.

Avatar of authorThibaut Saillant
3 years ago

November 2021 release

We are pleased to announce a new release published on November 13th 2021.

  • Support portal access
    You can now navigate to our Support Portal from the top right section icons.
    You'll find there some content related to the admin portal including the user guide.


  • Credit notes
    Credit notes are now available in the Invoice section and in the Monthly Invoice History chart.

Avatar of authorThibaut Saillant
3 years ago

October 2021 release

We are pleased to announce a new release published in on October 9th 2021.

  • Voice Quality of Service
    Telephony Quality Dashboard is now available in the Analytics section.
    In this release, it includes the MOS (Mean Opinion Score) and the Disconnect initiator charts.

You can drill down to each transactions from the charts.

  • Feedback form
    You can now send your feedback directly from the portal.

Avatar of authorThibaut Saillant
3 years ago

September 2021 release

We are pleased to announce a new release published in on September 11th 2021.

  • My Account Manager

Your account manager details are now available and displayed with the portal.

  • Case filters and export

The Incidents/Requests can be filtered and exported.

  • Service level charts

Some filters were added to the Service Level charts. It is also possible to drill down into the case by clicking on a specific chart content.


Avatar of authorThibaut Saillant
3 years ago

July 2021 release

We are pleased to announce the July 2021 release.

  • NTT Cloud Communications API

    APIs are now documented and can be use to access the Admin portal data within client application.
    Contact us for more details.

  • Top user numbers

    A Top ‘x’ user numbers in tabular form with basic search and sort is now available in the usage dashboard section.

  • Cost code values – bulk upload

    This is the ability to edit/upload a list of cost code values in bulk with an import process.


Avatar of authorThibaut Saillant
3 years ago

June 2021 update

We are pleased to announce the June 2021 release.

  • Notification enhancement

    Notifications are now categorized and can be sorted, filtered and searched.


  • Portal URL

    A new URL is now available to access the Admin portal:
    https://portal.arkadin.com
    This URL will slowly replace the existing one.
Avatar of authorThibaut Saillant
3 years ago

May 2021 update

We are pleased to announce the May 2021 release.

  • Cost code bulk update enhancement

    • Add a step in the wizard to download the data
    • Data downloaded only for the current section (user numbers, service numbers)
    • Drag a drop the file to upload
    • After the upload display only the updated records
    • Highlights errors (wrong value, missing value) before being able to submit
    •  When saving, display validation screen with the quantity of updated record

  • Other changes

    • Add "All or My" filter in the Orders and Incidents' list
    • Increase the number of possible options/values for a cost code from 10 to 500
    • Add a success/failure status icon for portal requests visible in the notifications
    • Not visible to customer yet: Voice KPIs - Quality of Service
    • Bug fixes





Avatar of authorThibaut Saillant