An urgent update is required on our Cloud Voice App.
Please note that we will do this update on April 04th, 2025 between 5:30am and 6:30am UTC and you may face some issue while using the app. No downtime is expected anyway. Sorry for the experience which may be not ideal during this timeframe.

• AI agents management
  The previous name of this menu item/feature was "Bots management".
  With this new release, a new "Azure AI Foundry" agent type is now available.
  User guide
  
  

  
  
  
• Voice Usage - Billing/Reporting improvement (mediation)
  The improvement is to bring more robustness when dealing with wrongly formatted numbers.
  This will also ensure that all E911 calls are correctly reported on.
  
  
• Calling plans coverage
  Turkey is now part of the NTT DATA Cloud Voice coverage.
  We can provide the full scope of Universal Call plans for Turkey users.
  
  
• Other small improvements and bug fixes
  • Additional fields in the billed transactions report (cost codes are now available)
  • Display sites with accentuation in name in the report

The Cloud Voice App is now located in the Digital Collaboration menu.

User Guide is in the Support section and Access Management in the Common section.

• Billed transactions report in Cloud Voice App
  This new report provides access to all the billed transactions on a given month.
  
  

  

  Notes:
  - The new generated reports will be available for 30 days (delete report is not supported anymore)
  - The overall reporting feature was improved for quicker turnaround time to generate reports.
• Number Routing management
  Cloud Voice App users can now manage the number routing with a self-serve feature.
  In Services/Phone number management/Forwarding & routing, routing can be managed on a per numbers basis or using a bulk option.
  More details in the User guide
  
  
  
  
  
• Notes:
  The self-serve routing feature is not yet compatible with Operator Connect and Cloud Fax destinations.

1985 A historical milestone...
NTT is privatized and the NTT "Dynamic Loop" is first unveiled. The corporate identity of constantly innovating and putting clients, people and society at the heart of the business is put in place. 

2024-2025 Present...
In the spirit of the season, we want to extend a heartfelt THANK YOU to those who have trusted along the way. We hope this holiday season brings you as much of joy as working with you has brought to us this year.

Season's Greetings from all of us at NTT.

A new self-serve Call forward feature is now available.

Microsoft have introduced a new automated user number status report for Operator Connect.

This enables us to automatically provision DDI with relevant call plan for the below 2 scenarios:

How this works (for assigned users):

1. DDI is assigned to a user via Teams Admin Center.
2. Number assignment status report is generated by Microsoft’s Operator Connect automation.
3. If an “Unassign” plan was previously provisioned for a given DDI, NTT DATA will automatically apply the most affordable call plan from the customer’s contract.
4. The updated number call plan will be reflected in the NTT DATA Cloud Voice App every 36 hours*.

How this works (for unassigned users):

1. DDI is unassigned via Teams Admin Center (i.e., user leaves the organization).
2. Number assignment status report is generated by Microsoft’s Operator Connect automation.
3. NTT DATA will automatically apply the “Unassigned call plan” to the DDI.
4. The updated number call plan will be reflected in the NTT DATA Cloud Voice App every 36 hours*.

*Automatic number synchronization will be enhanced once the implementation of this new feature is confirmed as stable.

A new release was published on July 13th 2024.

• Introduce the Porting Status and Porting Date (Firm Order Commitment - FOC Date) in the Cloud Voice Preview APIs
  This allows our partners using APIs to display the porting status and date in their applications
  API User guide

A new release was published on February 10th 2024.

Updates:

• Add the area code requirement for Canada and Japan numbers ordering
• Other technical improvements and minor bug fixing

We are pleased to announce a new release published on October 07th, 2023.

The main new features are:

• Cost code & Calling Plan Bulk upload activity
  When using the feature cost code and calling plan bulk update a new log is created and visible in the activity section.
  The activity is now in a more readable format.
  
  
  
  
  
• Other
  • Bug fixing