• Agent & tools analytics
  Agent & tools analytics are now available and includes:
  - Overview with quantity of interactions, average duration, prompts quantity
  - Interactions' evaluation, sentiment score, topics, handover rate
  - Daily usage charts
  - Tools' availability, connectivity status, connection logs, response time
  
  

  

  
  
• Live transcription
  During a live interaction with the agent, the transcription is available as the conversation is ongoing.
  It's available in the same Interactions page.
  
  

  

• Bulk forward
  The select all checkbox is now available to apply forward or routing to all filtered DDIs (max 1000).
  
  

  

   
• Additional fields in the "Billed transactions" report
  The field "Duration" was replaced by "Quantity" that contains either a license quantity or a call duration in minutes.
  Unit price is also available.
  
  

  

  
  
• [Preview] Agentic AI Communications Gateway updates
  While still in preview, our Agentic AI Communications Gateway is available.
  Our Cloud Voice & Agentic Comms app provides features to manage you agents and tools.
  Reach out to your account manager to fully enable the service on your account.
  
  In this release, agent provisioning fields are now dispatched in several tabs.
  Two Large Language Models (LLM) are now available with different options and the description of which to use.
  
  
  
  
  
  

• Bulk forward
  The bulk forward feature was revamped to enable the ability to set call forward "from many to many" numbers (up to 1000) using Excel export/import.
  
  
  
  
• Other updates:
  - Fix filters on the "Forwarding and routing" page
  - New date ranges available in the dashboards and reports: Last 7 days, Last 30 days
  
  
  
  
  
  
  
  

• Tenant management
  From the Cloud Voice App, the tenant management section allows administrators to declare a new tenant or edit an existing one.
  The feature is compatible with Microsoft and Cisco platforms.
  User guide
  
  

  

  
  
• Billed transactions report
  As requested, two new fields were added in the Billed transactions report:
  - Assigned number: this is the number associated to the calling plan invoiced
  - Billed transactions report reference: this is the reference that is visible on NTT Ltd. invoices
  
  

  

  
  

• AI agents management
  The previous name of this menu item/feature was "Bots management".
  With this new release, a new "Azure AI Foundry" agent type is now available.
  User guide
  
  

  
  
  
• Voice Usage - Billing/Reporting improvement (mediation)
  The improvement is to bring more robustness when dealing with wrongly formatted numbers.
  This will also ensure that all E911 calls are correctly reported on.
  
  
• Calling plans coverage
  Turkey is now part of the NTT DATA Cloud Voice coverage.
  We can provide the full scope of Universal Call plans for Turkey users.
  
  
• Other small improvements and bug fixes
  • Additional fields in the billed transactions report (cost codes are now available)
  • Display sites with accentuation in name in the report

The Cloud Voice App is now located in the Digital Collaboration menu.

User Guide is in the Support section and Access Management in the Common section.

• Billed transactions report in Cloud Voice App
  This new report provides access to all the billed transactions on a given month.
  
  

  

  Notes:
  - The new generated reports will be available for 30 days (delete report is not supported anymore)
  - The overall reporting feature was improved for quicker turnaround time to generate reports.
• Number Routing management
  Cloud Voice App users can now manage the number routing with a self-serve feature.
  In Services/Phone number management/Forwarding & routing, routing can be managed on a per numbers basis or using a bulk option.
  More details in the User guide
  
  
  
  
  
• Notes:
  The self-serve routing feature is not yet compatible with Operator Connect and Cloud Fax destinations.

1985 A historical milestone...
NTT is privatized and the NTT "Dynamic Loop" is first unveiled. The corporate identity of constantly innovating and putting clients, people and society at the heart of the business is put in place. 

2024-2025 Present...
In the spirit of the season, we want to extend a heartfelt THANK YOU to those who have trusted along the way. We hope this holiday season brings you as much of joy as working with you has brought to us this year.

Season's Greetings from all of us at NTT.

A new self-serve Call forward feature is now available.

Microsoft have introduced a new automated user number status report for Operator Connect.

This enables us to automatically provision DDI with relevant call plan for the below 2 scenarios:

How this works (for assigned users):

1. DDI is assigned to a user via Teams Admin Center.
2. Number assignment status report is generated by Microsoft’s Operator Connect automation.
3. If an “Unassign” plan was previously provisioned for a given DDI, NTT DATA will automatically apply the most affordable call plan from the customer’s contract.
4. The updated number call plan will be reflected in the NTT DATA Cloud Voice App every 36 hours*.

How this works (for unassigned users):

1. DDI is unassigned via Teams Admin Center (i.e., user leaves the organization).
2. Number assignment status report is generated by Microsoft’s Operator Connect automation.
3. NTT DATA will automatically apply the “Unassigned call plan” to the DDI.
4. The updated number call plan will be reflected in the NTT DATA Cloud Voice App every 36 hours*.

*Automatic number synchronization will be enhanced once the implementation of this new feature is confirmed as stable.